Step One
VERY IMPORTANT: Remember backup any important data currently stored on your device before you send the unit, because with the majority of repairs / upgrades the battery is disconnected and the device is also hard reset, so all your user data will be lost. It is standard procedure to reset your device to factory settings. PDA Hut Limited or our partner are not responsible for any software or data lost on your device.Step Two
Wrap the device in bubble wrap or another suitable packaging material always ensure the screen is well protected even if this is smashed as further damage could occur during transit. Next place the device into a suitable cardboard box and secure this all by using additional packaging. Please print off the Diagnostic Order that you have placed with us and also include this, along with a signed copy of Repair Requisition Form that you would have been sent by email once you have placed an order with us for a diagnostic service. If you haven’t received a copy of this Form, please email our customer services department for a copy. Please DO NOT include styluses, cradles, chargers, cables, case or covers Step Three
Use a shipping method that guarantees delivery and offers insurance, within the UK we highly recommend Royal Mail Special Delivery service which is excellent and has a minimum compensation value of £250.00. If you choose to use other carriers please insure your device for it's full value. Step Four
Now your device is ready to ship. IMPORTANT! IMPORTANT! IMPORTANT!: Please do not send in your device without Repair Requisition Form inside the package. Without this we have no idea who you are, or what repair / service your device should undergo, this WILL cause your repair service to be delayed. If you have purchase diagnostic service and you haven't received an email from us with these forms, please kindly email us at customerservices@pdahut.com 
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